A document upload form that still shows a pending status after several days, or a rejection notice with no clear reason, usually means a photo is blurred, cut off or does not match the name on the account. Players hit this wall most often because the file fails a basic legibility or consistency check rather than because the account has a deeper problem.
Identity verification stuck or documents turned down
The player uploads a passport or utility bill and the status stays on pending or flips to rejected without a usable explanation.
- The photo is blurry, glared or cropped at the edges, so the text cannot be read.
- The name on the document differs from the name entered during registration.
- The proof of address is older than the period the operator accepts.
- A corner of the document is covered by a finger or a shadow.
- Only one side of an ID was sent when both sides are needed.
- Open the account profile and compare the registered name, date of birth and address with the document you plan to send.
- Correct any spelling difference in the profile before uploading again, since a mismatch alone can cause a rejection.
- Photograph the document on a flat, well-lit surface with all four corners inside the frame.
- Avoid flash glare on laminated cards by tilting the phone slightly away from the light.
- Confirm the whole text, including the photo and the document number, is sharp when you zoom in.
- Send every side of an ID and every page of a multi-page bill.
- Upload the file in the format the form accepts and keep it below the size ceiling shown on screen.
- Use a proof of address that shows your name and full address clearly, without folded or torn edges.
- Submit one complete set rather than several partial uploads, which can slow the review.
- Wait for the review outcome before sending the same file again, as duplicates can confuse the queue.
- Keep the original files on your phone so you can resend them quickly if asked.
Contact support once a rejection notice names no reason and a clear, correctly matched resubmission has also been turned down.
Welcome bonus or free spins missing after deposit
The deposit leaves the account but the bonus balance and free spins stay at zero, or the bonus screen shows nothing new.
- The bonus was not selected or the code was not entered before the deposit was confirmed.
- The deposit went in before the bonus step in the cashier was completed.
- The payment route used does not qualify for that particular offer.
- A previous bonus is still active, and the operator allows only one at a time.
- The welcome offer had already been claimed earlier on the same account.
- Return to the bonus page at https://www.raging-bullcasino.com/ and compare the offer conditions with what you did at the cashier.
- Check whether the bonus needed to be picked manually before the deposit, rather than after it.
- Confirm the code was typed exactly, with no space before or after it.
- Make sure the deposit was completed in the same session as the bonus claim.
- Finish or cancel any older bonus still running, then claim the welcome offer again if the rules allow it.
- Look at the bonus history to see whether the offer is listed as claimed, active or expired.
- If the offer is active but the balance looks low, remember the bonus may sit in a separate wallet from real money.
- Close the cashier and reopen it, since a stale page can hide a bonus that has already landed.
- Repeat the claim only if the offer terms permit a second attempt on the same account.
- Note the time of the deposit and the offer name, as both help support trace the claim.
- Take a screenshot of the bonus screen and the deposit confirmation for your own record.
Contact support when the deposit is confirmed, the conditions were met and the bonus is still absent from your history.
Withdrawal pending longer than expected
The withdrawal sits in a pending state while the balance stays locked and nothing moves to a completed status.
- Verification is unfinished, so the payout cannot be released.
- Bonus playthrough on the account is not yet met.
- The payout was requested to a route that differs from the one used to deposit.
- The request was made during a busy period and is simply further back in the queue.
- The withdrawal amount sits above a level that needs an extra check.
- Open the withdrawal history and read the exact status shown next to the request.
- Check whether identity verification is complete on the account, as a pending KYC step holds payouts.
- Look at any active bonus and confirm the required play is finished before the payout can clear.
- Compare the payout route with the deposit route and request the change if they differ.
- Cancel the pending request only if you intend to resubmit it with corrected details.
- Avoid sending a second request for the same money, which can create a duplicate and slow both.
- Keep playing free of bonus funds while the request is pending, since new play can reset the review.
- Have your documents ready in case the payout team asks for a fresh copy.
- Write down the request date and reference so support can locate it at once.
- Wait for the status to change before taking further action, as most holds clear on their own.
- Recheck the history after each login rather than opening a new request.
Contact support if verification is complete, no bonus is running and the request still shows pending with no change to its status.
Site or games not loading on a phone
The page loads halfway, a game spins on a blank screen or the browser drops the session while you are on mobile data.
- A weak or unstable mobile connection interrupts the game files.
- An old browser version cannot run the game software.
- Cached data from an earlier visit clashes with the current page.
- Too many tabs or open games are using the phone’s memory.
- A content blocker or private mode is stopping parts of the page.
- Switch from mobile data to Wi-Fi, or the other way round, and reload the page once.
- Turn airplane mode on for a few seconds, then off, to refresh the network connection.
- Clear the browser cache and cookies, then sign in again.
- Update the phone browser to its current version.
- Close unused tabs and any other open games to free memory.
- Disable content blockers or private browsing for the session.
- Open one game at a time rather than launching several from the lobby.
- Rotate the phone to landscape, which some games need to display fully.
- Try a different browser on the same phone to see whether the fault follows the browser or the network.
- Restart the phone if games keep freezing at the loading bar.
- Test the same page on another device on the same network to rule out a local connection fault.
Contact support when several browsers on a stable connection all fail to load the lobby or the same game.
Keep the name, address and date of birth on your profile identical to your documents from the first day, and most verification, bonus and payout holds never start.